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Help & Information
Contact Us
By Email
Our email address is customercare@jd-sports.com.au.
Ensure you give us your order number for a quicker resolution.
By Phone
Call our customer care phone number on 08 9126 9472.
Our Customer Care team are available Monday to Friday 8:00 am - 7:00 pm. Saturday 8 am – 3 pm AEST
Via WhatsApp
Call or message our WhatsApp number on +61 482 070 555.
How to complain if something goes wrong
Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.
Email us at customercare@jd-sports.com.au
By Post:
JD Sports Customer Care Department
PO Box 6015 Chullora NSW 1405
Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com
Our email address is customercare@jd-sports.com.au.
Ensure you give us your order number for a quicker resolution.
By Phone
Call our customer care phone number on 08 9126 9472.
Our Customer Care team are available Monday to Friday 8:00 am - 7:00 pm. Saturday 8 am – 3 pm AEST
Via WhatsApp
Call or message our WhatsApp number on +61 482 070 555.
How to complain if something goes wrong
Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.
Email us at customercare@jd-sports.com.au
By Post:
JD Sports Customer Care Department
PO Box 6015 Chullora NSW 1405
Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com
Gift Cards
£5 - £300
The ultimate gift card is the only gift card you need. Available in over 500 stores across the country, it's the perfect gift.
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Visit our corporate website at
www.jdplc.com
Copyright © 2025 JD Sports All rights reserved.
Visit our corporate website at
www.jdplc.com
Copyright © 2025 JD Sports All rights reserved.
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