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    Frequently Asked Questions

    What is your Christmas Returns Policy?
    We understand you might need a little more time over the festive period to return items. You can return items purchased from Sunday, 2nd November 2025 up until Monday, 12th January 2026.
    Can I track my order?
    Yes, we will send you tracking information for your order via email. Please allow up to 12 hours from receiving this for the parcel to be trackable with our carrier.
    How much does it cost for delivery?
    Please either choose Standard or Express Delivery methods, pricing and delivery estimates are listed below.

    Standard Delivery
    Select 'AU Standard Delivery' at the checkout to get your order delivered within 3-7 business days for $7.95.

    Express Delivery
    Need it quick? Order now & choose “AU Express Delivery” to get your order delivered within 3 business days from dispatch for $11.95.
    What payment methods can I use?
    You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
     
    Visa, Visa Electron, Mastercard, Maestro, Apple Pay, PayPal, Afterpay, and Klarna..
     
    We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
    Do you deliver to New Zealand?
    JD Sports Australia no longer ships to New Zealand. For New Zealand orders, head to jdsports.co.nz to place your order.
    Where is my order?
    If your order has not arrived by the estimated delivery date we’re here to help. Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.


    Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.


    Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed. If you still can’t find your parcel contact our Customer Service team quoting your order number.
    Can I change the delivery address?
    Once an order's been completed we are unable to change your delivery address.

    Please contact us if you wish to cancel your order.
    How do I change my My JD App to the Australian version?
    iOS users:
    Make sure your Language & Region Settings are on Australia. You can access this by heading to your phone settings > JD App > Internationalisation > Selecting Australia. For a guide head to our App Promo Page On Site.
     
    See a visual walkthrough on how to do this on iOS here
     
    Android users:
    Make sure your device Language Settings are on English (AU). When opening the android JD Sports app, using the bottom navigation select "Shop", select “My JD” from the list. Within here is a "Settings" option and from the countries item, you can select Australia.
     
    See a visual walkthrough on how to Make sure your device Language Settings are on English (AU) here
    Can I change the size/colour of the item I've ordered?
    Once an order's been placed we are unable to add or change or amend any products from your order.
    Can I exchange my item?
    At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
    Part of my order is missing?
    We ship from multiple locations and your order may be split across multiple consignments and may not all arrive at the same time.


    On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox.


    We will refund any payment taken for items not sent.
    Data Protection and Privacy Policies
    If you have any concerns about how we handle your data, please take a look at our Privacy Policy page here.

    Here you'll find details of how your data is processed and who to contact should you still have any questions.
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