If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
If you still can’t find your parcel contact our Customer Service team quoting your order number.
You may be able to cancel your order but we’re pretty quick at picking and packing your order which means you’ll need to be quick. You can cancel your order up to 30 minutes after placing but you’ll need to contact our Customer Service team to do it.
All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.
From the 1st November until December 16th 2017, our refund & exchange policy is relaxed so refunds & exchanges will be given at any time* up to January 15th 2018. All other terms and conditions apply.
*Please note that in the interests of customer service we are unable to process refunds or exchanges in store between Tue 26th & Thurs 28th December. Refunds & Exchanges will resume as normal on Friday 29th December.
A certified gamechanger, AfterPay is a whole new way to shop.
AfterPay allows you to buy you items now, and pay for them later.
But how does it work?
1. Choose your items, and add them to your cart.
2. Select AfterPay at checkout.
3. When you are approved, your items will be shipped to you like with every other purchase.
4. You then pay for your items with AfterPay via 4 equal instalments over the next 8 weeks.