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FAQ

Delivery Delays
- Some orders are shipped from the UK. Due to a large volume of orders, there may be a delay in delivery. Please allow 6-10 days delivery for UK orders.
Where is my order?
- If your order has not arrived by the estimated delivery date we’re here to help.
  
  Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
  
  Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
  
  Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
  
  If you still can’t find your parcel contact our Customer Service team quoting your order number.
Can I cancel my order?
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
Can I change the size/colour of the item I've ordered?
- Once an order's been placed we unable to add or change or amend any products from your order.
Can I change the delivery address?
- Once an order's been completed we unable to change your delivery address.
Can I track my order?
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
  
  When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.
Part of my order is missing?
- On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
  
  We will refund any payment taken for items not sent.
  
  We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.
How do I change my My JD App to the Australian version?
- iOS users:
  Make sure your Internationalisation Settings are on Australia. You can access this by heading to your phone settings > JD App > Internationalisation > Selecting Australia. For a guide head to our App Promo Page On Site.
  Android users:
  Make sure your device Language Settings are on English (AU). If they are set to English (UK) you’ll see our UK app.
Do you deliver to New Zealand?
- Yes we do! Simply select New Zealand in the Location section of checkout when placing your order. All products will be displayed and charged in $AUD.
  
  How much does it cost to ship to New Zealand?
  
  Standard delivery to New Zealand is $6.00 and Free Delivery is available to orders $150 and over.
  
  How long will my order take to arrive?
  
  Standard delivery to New Zealand takes 6-11 business days to arrive.
  
  Please be advised that all New Zealand orders will be subject to delays according to Australian and New Zealand Public holidays
  
  My tracking states my parcel is awaiting collection or is undeliverable?
  
  If New Zealand Post are unable to deliver your order to your address, your parcel will be redirected to your local post office where you will have 10 days to collect your order. To collect your parcel you must present Photo ID and sign for your parcel.
  
  My tracking states my order is being returned to sender?
  
  Your parcel may be returned to sender for various reasons including providing an invalid address upon checking out or failure to collect within 10 days at your local post office. Please contact customercare@jd-sports.com.au for information on how you can still receive your parcel.
  
  Do I need to pay taxes if my order is over $990.00?
  
  No, JD Sports will cover the cost of any local taxes.
  
  How do I return my order?
  
  If You change Your mind on a purchase, please return your goods to us via post within 30 days of receiving your order.
  
  Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
  
  Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
What payment methods can I use?
- You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
  
  Visa, Visa Electron, Mastercard, Maestro, and PayPal.
  
  We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
What is Apple Pay?
- Apple Pay is easy to use, and works with the Apple devices you use every day. With Apple Pay you won’t need to type in any details, is secure and private and is quick and easy to setup.
  Just shop JD Sports and checkout as usual. At checkout, select apple Pay on your apple device as your payment method. Review your card, delivery and contact details and confirm with Face ID, Touch ID or passcode. Then complete your order – it’s that easy!
What's AfterPay?
- A certified gamechanger, AfterPay is a whole new way to shop.
  AfterPay allows you to buy you items now, and pay for them later.
  
  But how does it work?
  1. Choose your items, and add them to your cart.
  2. Select AfterPay at checkout.
  3. When you are approved, your items will be shipped to you like with every other purchase.
  4. You then pay for your items with AfterPay via 4 equal instalments over the next 8 weeks.
Is AfterPay available in store?
- Yes. You can make an afterpay payment in-store through the afterpay App.
How do I use a promotional code?
- Most promotions apply automatically at checkout.
  
  If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
What is a Cookie?
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
  
  For further information on why we use cookies and how to opt out, please visit our full Cookies Information page. .