Contact Us


By Email
Our email address is customercare@jd-sports.com.au
Ensure you give us your order number for a quicker resolution.

On Facebook
Contact our dedicated Social Customer Care team on Facebook @jdsportsaustralia. Ensure you include your order number for a quicker resolution.

By Phone
Call our customer care phone number on (02) 8789 3060.
Our Customer Care team are available Monday to Friday, 9:00am-5:00pm.

FAQs

  • Customer Charter

    • We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.


      What you can expect from us
      We will make it as easy as possible for you to contact us however you’d like to do it; email, Facebook or even write to us it’s up to you.
      Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
      We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
      Confidentiality and respect for your privacy.

      How you can help us
      Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing to we can improve the way we help you.


      How to complain if something goes wrong

      Complaint Handling and Feedback
      Step 1: Contact Us
      In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
      The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
      The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
      If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
      If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.

      Email us at customercare@jd-sports.com.au

      By Post:
      JD Sports Customer Care Department
      Campus Business Park
      Unit C1-350 Parramatta Road
      Homebush West, NSW
      2140

      Step 2: Escalating your complaint
      If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com
  • What are your opening hours?
    • We'll answer your emails and Facebook messages 24 hours a day, 7 days a week.
  • Careers at JD Sports
    • Visit our Careers page for a list of all our vacancies. More info
  • Head Office Information
    • Our Head Office address is:
      JD Sports Fashion Australia PTY LTD
      Level 12
      54 Park St
      Sydney
      NSW
      2000
      Australia
  • Store Opening Times
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