Close Menu
- Latest
-
Men
- Footwear
- New In
- JD Exclusives
- Online Only
- Last Chance
- Sneakers & Trainers
- Classic Trainers
- Slides & Sandals
- Terrace Footwear
- Court Trainers
- Hi Tops
- Running Shoes
- Canvas
- Basketball Shoes
- Collections
- adidas Originals Handball Spezial
- Air Jordan 1
- Asics Gel-Quantum 360
- New Balance 550
- Nike Air Force 1
- Nike Air Max 270
- Nike Air Max 95
- Nike Air Max 90
- Nike Dunk
-
Women
- Footwear
- New In
- JD Exclusives
- Online Only
- Last Chance
- Sneakers & Trainers
- Classic Sneakers & Trainers
- Terrace Footwear
- Slides & Sandals
- Court Footwear
- Running Shoes
- Canvas
- Platform Trainers
- Basketball Shoes
- Collections
- adidas Originals Handball Spezial
- adidas Originals Samba
- Air Jordan 1
- New Balance 530
- New Balance 550
- Nike Air Force 1
- Nike Air Max 270
- Nike Air Max 90
- Nike Dunk
-
Kids
- Footwear
- New In
- JD Exclusives
- Online Only
- Last Chance
- Size 3.5-7 - Junior
- Size 10.5-3 - Children
- Size 0-10 - Infants
- Slides & Sandals
- Brands
- Nike
- adidas
- Asics
- Crocs
- Jordan
- The North Face
- New Balance
- PUMA
- Accessories
-
Collections
- NIKE
- Nike Air Force 1
- Nike Dunk
- Nike Air Max
- Nike Air Max 1
- Nike Air Max 90
- Nike Air Max 95
- Nike Air Max 97
- Nike Air Max 270
- Nike Air Max Pulse
- Nike Air Max Vapormax
- Nike Cortez
- Nike React
- Nike Pegasus
- Nike Metcon
- Nike Calm Slide
- Nike P-6000
- Nike Killshot
- Nike Blazer
- JORDAN BRAND
- Air Jordan 1
- Jordan Max Aura
- Jordan Legacy
- Jordan MVP
- Jordan Stadium
- ADIDAS
- adidas Originals Samba
- adidas Originals Handball Spezial
- adidas Originals Gazelle
- adidas Originals Superstar
- adidas Originals Ozweego
- adidas Originals Stan Smith
- adidas Ultra Boost
- adidas Originals Adilette
- adidas Originals Ayoon
- adidas Originals ZX
- ASICS
- Asics Gel Quantum
- Converse
- Converse Chuck 70
- Converse All Star
- Converse Star Player
-
Sports
- FOOTBALL
- Arsenal
- Chelsea
- Liverpool
- Man City
- Man United
- Newcastle United
- Tottenham
- Real Madrid
- FC Barcelona
- Paris Saint Germain
- Borussia Dortmund
- Celtic
- Juventus
- FOOTBALL BOOTS
- Men's Football Boots
- Kids' Football Boots
- Brands
-
JD Blog
-
Marks Of: Jordan 2024 Collection
From 1v1 to a full court press, JD Sports has got new season styles from Jordan to kit out the whole fam!
Read More
-
Move Big In '24
New year, new you. Nah scratch that! At a time when the masses choose to switch it up, we're giving ratings to those who also Move Big while keeping the same vibes.
Read More
-
Launching: Air Jordan III 'Midnight Navy'
The latest Air Jordan III continues the brand's navy ties with its all-white upper, signature grey elephant print with black details...
Read More
- Sale
https://s3-eu-west-1.amazonaws.com/resources-oneiota.com/jdsports/jquery-1.7.1.min.js https://s3-eu-west-1.amazonaws.com/resources-oneiota.com/jdsports/bootstrap-collapse.js https://s3-eu-west-1.amazonaws.com/resources-oneiota.com/jdsports/bootstrap-transition.js https://s3-eu-west-1.amazonaws.com/resources-oneiota.com/jdsports/jquery.easing.min.js https://s3-eu-west-1.amazonaws.com/resources-oneiota.com/jdsports/menu.jsHelp & Information
Contact Us
By Email
Our email address is customercare@jd-sports.com.au.
Ensure you give us your order number for a quicker resolution.
By Phone
Call our customer care phone number on 08 9126 9472.
Our Customer Care team are available Monday to Friday 8:00 am - 9:00 pm. Saturday 8 am – 5 pm AEDT.
Via WhatsApp
Call or message our WhatsApp number on +61 482 070 555.
FAQs
-
Customer Charter
-
We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; email, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.
How you can help us
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing to we can improve the way we help you.
How to complain if something goes wrong
Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.
Email us at customercare@jd-sports.com.au
By Post:
JD Sports Customer Care Department
Campus Business Park
Unit C1-350 Parramatta Road
Homebush West, NSW
2140
Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com
-
-
What are your opening hours?
- Our Customer Care team are available Monday to Friday 8:00am-6:00pm.
-
Careers at JD Sports
- Visit our Careers page for a list of all our vacancies. More info
-
Head Office Information
- Our Head Office address is:
JD Sports Fashion Australia PTY LTD
Level 12
338 Pitt Street
Sydney
NSW
2000
Australia
- Our Head Office address is:
-
Store Opening Times
- You can find a list of store opening times on our Store Finder
Gift Cards
£5 - £300
The ultimate gift card is the only gift card you need. Available in over 500 stores across the country, it's the perfect gift.
Buy gift cardsOur Stores
Find your local store, view opening hours and find out where you can get free delivery to collect your order from!
Find my nearest Store- Delivery
- Returns
- Size Guides
- Find a Store
Shopping with JD
- FAQs
- Contact Us
Customer Care
- Careers
- JD Sports Fashion Plc
Corporate
We accept the following payment methods
Visit our corporate website at www.jdplc.com Copyright © 2024 JD Sports All rights reserved. -
Join the conversation