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JD Blog
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Launching: Air Jordan XII 'Cherry'
Much like last year — which ended with a fruit-inspired Air Jordan XI — 2023 will close out on yet another “Cherry” colourway, albeit this time the Air Jordan XII‘s own.
Read More
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Forever Forward: Christmas '23
Featuring the likes of Central Cee, Kano, Ella Toone, along with some of the hottest talent from around the world, we're going Forever Forward. Ar you in for the ride?
Read More
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Building You Gifting Wishlist
Haven't stocked your wishlist with the latest? Whatever occasions you've got comin' up, make sure your wishlist is prepped to go at all times.
Read More
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Contact Us
By Email
Our email address is customercare@jd-sports.com.au.
Ensure you give us your order number for a quicker resolution.
By Phone
Call our customer care phone number on 08 9126 9472.
Our Customer Care team are available Monday to Friday 8:00 am - 9:00 pm. Saturday 8 am – 5 pm AEDT.
Via WhatsApp
Call or message our WhatsApp number on +61 482 070 555.
FAQs
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Customer Charter
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We hope that you are pleased with any purchase you have made. Sometimes however things do not go according to plan and if you feel that we have not lived up to your expectations, or that we could improve our service in some way, please let us know.
What you can expect from us
We will make it as easy as possible for you to contact us however you’d like to do it; email, Facebook or even write to us it’s up to you.
Polite, professional and enthusiastic staff who will greet you in a friendly way and identify themselves by first name.
We will make sure our staff are trained well enough to deal with your enquiries the first time you contact us.
Confidentiality and respect for your privacy.
How you can help us
Give us all the information we need to help you. Let us know if you have any special needs. Be polite to our staff and show them the same respect they will show you. By giving us feedback on how well we are doing to we can improve the way we help you.
How to complain if something goes wrong
Complaint Handling and Feedback
Step 1: Contact Us
In the first instance, if you’re in one of our shops, do ask to speak to a manager. We have empowered our Managers and Assistant Managers to make a number of decisions about your purchase.
The Store Management can agree that there is a genuine manufacturing fault and either exchange the item for another, offer a gift card or a full refund.
The Store Management can disagree that there is a genuine manufacturing fault and therefore not progress the return.
If the store management is uncertain if the item has a manufacturing defect, or is over 90 days old, they have the option to send it to our Returns Department for an Inspection.
If your complaint does not relate to a purchase or you are not in agreement with the decision made by the store please contact us using one of these options.
Email us at customercare@jd-sports.com.au
By Post:
JD Sports Customer Care Department
Campus Business Park
Unit C1-350 Parramatta Road
Homebush West, NSW
2140
Step 2: Escalating your complaint
If you're not satisfied with our response, please ask for the issue to be considered again. You’ll have the opportunity to discuss the issue with our Customer Champions Team by emailing; customerchampions@jdplc.com
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What are your opening hours?
- Our Customer Care team are available Monday to Friday 8:00am-6:00pm.
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Careers at JD Sports
- Visit our Careers page for a list of all our vacancies. More info
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Head Office Information
- Our Head Office address is:
JD Sports Fashion Australia PTY LTD
Level 12
338 Pitt Street
Sydney
NSW
2000
Australia
- Our Head Office address is:
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Store Opening Times
- You can find a list of store opening times on our Store Finder
Gift Cards
£5 - £300
The ultimate gift card is the only gift card you need. Available in over 500 stores across the country, it's the perfect gift.
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