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Returns and Refunds

What is your Christmas Returns Policy?
We understand you might need a little more time over the festive period to return items. You can return items purchased from Sunday, 2nd November 2025 up until Monday, 12th January 2026.
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Returns Policy
Christmas Returns Policy: We understand you might need a little more time over the festive period to return items. You can return items purchased from Sunday, 2nd November 2025 up until Monday, 12th January 2026.
 
If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.
 
Online orders can be returned to our dispatch centre, or taken to one of our stores.
 
All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
 
The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
 
Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
 
Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
 
 
Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order. 
 
JD Sports reserves the right to refuse a refund or exchange for any order if there are reasonable grounds to believe that the purchase was made for resale or unauthorised distribution, except where such refusal would contravene your rights under Consumer Law.
 
See clause 8 of our Terms and Conditions for the full terms available here.
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How do I return something to you?
Free Returns in store
 
You can easily return your order in store for free, simply take the items you want to return to one of our stores, with proof of purchase.

Find a store here.

Note: If you’ve purchased using an in-store kiosk, you can return your order to any JD store with proof of purchase, If you haven't retained your receipt you can only return your order to the original store where purchased.. This will need to be made to the original payment type.
 
By Post
 
You can also return to us by post up to 30 days after your item was delivered.
 
1. Simply fill out our returns form found here and enclose it with the items you’re returning.
 
2. Mail your return to:
 
Please return to:
 
 
PO BOX 6015
Chullora
NSW 1405
 
You can easily use our returns portal available here to help you print and organise postage through Australia Post. Note: Do not attempt to return your item to the above address in person.
 
3. Once we receive your return, we’ll send you a confirmation email.
 
4. Please allow up to 7 business days for your refund to be processed.
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How long will it take to process my return?
As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.
 
In the unlikely event that you haven’t received an email within 10 days of your item/s being delivered to our returns centre. Contact our Customer Care team and we’ll help you out.
 
Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.
 
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Wrong Or Faulty Item?
Please get in touch with our customer service team if there are any issues with your order.
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Where should I post my return to?
Please return your order to this address:
 
Please return to:
 
PO BOX 6015
Chullora
NSW 1405
 
Please note: returns to this address must be mailed. We will not accept returns in person.
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Can I check if stores near me have the item I'm looking for?
  • To check if your local store has an item in stock then please contact our Customer Service team who will be happy to help.
  • How do I contact you? - If you want to get in touch, then please use one of the below methods.
    1. Online Customer Care Form.

    2. By Email

      Our email address is customercare@jd-sports.com.au

      Please provide the product code which you can find on the description for a quicker resolution.

    3. By Phone

      Please call your local store via the store locator

      Calls are charged at your standard network rate.

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How do I return an in-store kiosk order?
Orders that are placed in store using the designated Kiosks are deemed regular in store orders and are subject to Our standard refund policies. At any point if a refund is required you can return your order to any JD Sports store with the receipt presented upon purchase in order to receive a refund. If you haven't retained your receipt you can only return your order to the original store where purchased. This will need to be made to the original payment type.
 
Don't know where your nearest JD store is? Check out our Store Finder.
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Can I return my order to a JD store?
All orders can be returned in store, just provide your order number and the goods you want to return, and the store team will be happy to assist you.
 
Don't know where your nearest JD store is? Check out our Store Finder.
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How will I know if you have successfully received my order?
Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
 
Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
 
Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
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