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Returns & Refunds

Returns Policy
  • If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.

    Note: Customers in lockdown impacted areas will be given 30-days to return their orders from the date stores have re-opened.

    Online orders can be returned to our dispatch centre, or taken to one of our stores.

    All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.

    The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.

    Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).

    

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

    Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty. 
We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition. 

    Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order. 

    See clause 8 of our Terms and Conditions for the full terms available here.

Free returns with PayPal
  • Pay with your PayPal account and PayPal can refund your return shipping costs if you need to send anything back – up to $45 per return and 8 returns each year.

    Click here for more information.
How do I return something to you?
  • Free Returns in store

    You can easily return your order in store for free! Simply take the items you want to return to one of our stores, with proof of purchase. Find a store here. Note: If you’ve purchased using an in-store kiosk, you’ll need to return your order to the same JD Store for a refund. This will need to be made to the original payment type.

    *COVID-19 – Due to Government restrictions our stores in NSW and VIC are closed. Once our stores re-open, you will have 30 days from that date to return your items to your local JD Sports Store.

    By Post

    You can also return to us by post up to 30 days after your item was delivered.

    1. Simply fill out our returns form found here and enclose it with the items you’re returning. If you don’t have access to a printer insert bit about writing details down.

    2. Mail your return to:

    JD Sports Returns Centre
    Campus Business Park
    Unit C1-350 Parramatta Road
    Homebush West
    NSW 2140

    You can easily use our returns portal available here to help you print and organise postage through Australia Post. Note: Do not attempt to return your item to the above address in person.

    3. Once we receive your return, we’ll send you a confirmation email.

    4. Please allow up to 7 business days for your refund to be processed.

Where should I post my return to?
  • Please return your order to this address:

    Please return to:

    JD Sports Returns Centre
    Campus Business Park
    Unit C1-350 Parramatta Road
    Homebush West
    NSW 2140

    Please note: returns to this address must be mailed. We will not accept returns in person.
Can I exchange my item?
  • At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.

How do i return an In-Store Kiosk order?
  • Orders that are placed in store using the designated Kiosks are deemed regular in store orders and are subject to Our standard refund policies. At any point if a refund is required you must return to any JD Sports store with the receipt presented upon purchase in order to receive a refund.

    Don't know where your nearest JD store is? Check out our Store Finder.
Wrong Item or Faulty Item?
  • We sincerely apologise to see there is a problem with your order. JD Sports Australia aims to send out every customer's orders correctly. However, there are times occasions where we make mistakes and understand that circumstances like this are disappointing. So that we can rectify this issue for you, we ask you to send back your item so we can process a full refund.

Can I return my order to a JD store?
  • All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.

    Don't know where your nearest JD store is? Check out our Store Finder.
How will I know if you have successfully received my order?
  • Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.

    Please note that this may go into your junk/spam email folder if you have not shopped with us online before.

    Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
  • As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.

    In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care team and we’ll help you out.

    Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

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