We understand you might need a little more time over the festive period to return items to us. From Sunday 3rd November you can return your items to us for a refund or exchange up until the Monday 6th January.
If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.
Online orders can be returned to our dispatch centre, or taken to one of our stores.
All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
We do not accept returns, or provide refunds for Crep Protect branded cleaning products.
Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty. We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
See clause 8 of our Terms and Conditions for the full terms available here.