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Returns

Returns Policy
- Please return your goods to us within 30 days of receiving your order.
  Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
  
  Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty.
  
  Unless it is being returned due to being faulty, a returned or exchanged item must be in a saleable condition, and in its original box and or packaging.
  
  We may not accept your return should the item, or its box or packaging be marked, damaged, or not in a saleable condition.
How do I return something to you?
- You can return your order to any of our stores in Australia. To see our stores, head here.
  
  You can also post your order back to our Returns Centre. Please return to:
  
  JD Sports Returns Centre
  Campus Business Park
  Unit C1-350 Parramatta Road
  Homebush West
  NSW 2140
  
  Please note: returns to this address must be mailed. We will not accept returns in person.
  
  Once your order has been received by us, we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.
  
  If you paid with PayPal you can have the cost of your return given back to you from PayPal. Visit here for more information.
  
  If you paid with Afterpay any refeunds will be provided to you via Afterpay. Visit here for more information.
Where should I post my return to?
- Please return your order to this address:
  
  Please return to:
  
  JD Sports Returns Centre
  Campus Business Park
  Unit C1-350 Parramatta Road
  Homebush West
  NSW 2140
  
  Please note: returns to this address must be mailed. We will not accept returns in person.
Can I return my order to a JD store?
- All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
  
  Don't know where your nearest JD store is? Check out our Store Finder.
How will I know if you have successfully received my order?
- Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
  
  Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
  
  Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
- As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.
  
  In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care team and we’ll help you out.
  
  Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

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