My Account Find a Store Help Track my order Wishlist

Basket is empty

FREE DELIVERYON ORDERS OVER $150

JUST LANDED SHOP THE LATEST STYLES

WEAR NOW PAY LATER WITH AFTERPAY

Home Returns

Help & Information

Returns

Extended Christmas Returns
- We understand you might need a little more time over the festive period to exchange items. You can exchange items purchased from Sunday, 1st November up until Monday, 4th January. Refunds will remain as per our 30 day policy.
Returns Policy
- If You change Your mind on a purchase, please return your goods to us within 30 days of receiving your order.
  
  Online orders can be returned to our dispatch centre, or taken to one of our stores.
  
  All returns must be unworn and unopened, unwashed and undamaged, in their original condition with all original tags attached and/or are in their original packaging which must also be undamaged and in its original condition.
  
  The original packaging must also be returned in original condition and must not be marked, labelled, damaged, or taped.
  
  We do not accept returns, or provide refunds for Crep Protect branded cleaning products.
  
  Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
  
    Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
  
  Due to health and hygiene, we do not to offer refunds on underwear, swimwear and jewellery piercing products unless faulty.  We may not accept your return should the item, or its box or packaging be marked, damaged, or not returned in a saleable condition.
  
  Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
  
  See clause 8 of our Terms and Conditions for the full terms available here.
How do I return something to you?
- You can return your order to any of our stores in Australia. To see our stores, head here.
  
  You can also post your order back to our Returns Centre. Please return to:
  
  JD Sports Returns Centre
  Campus Business Park
  Unit C1-350 Parramatta Road
  Homebush West
  NSW 2140
  
  All postal returns must be accompanied with the original order receipt, or a physical copy of your order confirmation.
  
  Please note: returns to this address must be mailed. We will not accept returns in person.
  
  Once your order has been received by us, we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.
  
  If you paid with PayPal you can have the cost of your return given back to you from PayPal. Visit here for more information.
  
  If you paid with Afterpay any refunds will be provided to you via Afterpay. Visit here for more information.
How do I return New Zealand orders to you?
- You can post your order back to our Returns Centre.
  
  Please include the completed Returns form in your return and post to the following address:
  
  JD Sports Returns Centre
  Campus Business Park
  Unit C1-350 Parramatta Road
  Homebush West
  NSW 2140
  
  All postal returns must be accompanied with the original order receipt, or a physical copy of your order confirmation and the Returns Form.
  
  Returns by post are to be paid for by the customer (unless the item is faulty or incorrectly supplied).
  
  Please note: At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
  
  Once your order has been received by us, we will process your refund within a few working days and we'll send you an email to let you know once it’s complete.
Where should I post my return to?
- Please return your order to this address:
  
  Please return to:
  
  JD Sports Returns Centre
  Campus Business Park
  Unit C1-350 Parramatta Road
  Homebush West
  NSW 2140
  
  Please note: returns to this address must be mailed. We will not accept returns in person.
Free returns with PayPal
- Pay with your PayPal account and PayPal can refund your return shipping costs if you need to send anything back – up to $45 per return and 8 returns each year.
How do i return an In-Store Kiosk order?
- Orders that are placed in store using the designated Kiosks are deemed regular in store orders and are subject to Our standard refund policies. At any point if a refund is required you must return to any JD Sports store with the receipt presented upon purchase in order to receive a refund.
Can I return my order to a JD store?
- All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
  
  Don't know where your nearest JD store is? Check out our Store Finder.
How will I know if you have successfully received my order?
- Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
  
  Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
  
  Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
- As soon as your return has been received and processed by our Returns Centre team, we’ll email you to let you know.
  
  In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Care team and we’ll help you out.
  
  Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.