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To minimise the risk of contracting or spreading COVID-19, all deliveries will no longer require a signature for delivery or collection. Someone will need to be present at the residence for this to occur, otherwise standard delivery procedures apply.
In all cases, whether the parcel is delivered to the door, or a customer goes in to their local Post Office to collect a parcel, an Australia Post staff member will ask and record the customer’s name and acknowledge delivery.
Someone will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
Standard delivery is $6 and free on orders over AUD$150. Standard delivery to New Zealand takes 6-11 business days to arrive.
Please note, these charges may vary from time to time with promotional activity.
If New Zealand Post are unable to deliver your order to your address, your parcel will be redirected to your local post office where you will have 10 days to collect your order. To collect your parcel you must present Photo ID and sign for your parcel.
Your parcel may be returned to sender for various reasons including providing an invalid address upon checking out or failure to collect within 10 days at your local post office. Please contact firstname.lastname@example.org for information on how you can still receive your parcel.
All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your orders information to be visible.
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