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Nike Air Max Dn: Feel the Real
In a worldwide celebration of all things Air Max, Nike is honouring its rich heritage with the 10th anniversary of Air Max Day and the introduction of an all-new silhouette.
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Nike Air Max: The Home Of The 95
First introducing the Air Max line to the footwear industry in 1987, Nike has been changing the game with this revolutionary design ever since.
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Home > HelpHow can we help?Find the right answer
Order & Delivery
Returns & Refunds
Frequently Asked Questions
- If your order has not arrived by the estimated delivery date we’re here to help.
Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
If you still can’t find your parcel contact our Customer Service team quoting your order number.
- We're pretty quick at picking and packing your order, therefore we're not able to change or cancel your order once your purchase has been confirmed. After receiving, you are welcome to follow the returns process to receive a refund.
- Once an order's been placed we are unable to add or change or amend any products from your order.
- Once an order's been completed we unable to change your delivery address.
- All our home delivery orders are trackable. You will receive a despatched email with a tracking link on for your order, alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order, as a guide please allow up to 12 hours for your order information to be visible.
- We also ship our orders from two different locations. This means your order may be split across two separate consignments, and may not all arrive at the same time.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
- At this time we are not able to facilitate exchanges for online orders so we suggest returning the items you no longer want and placing a new order.
On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note.
We will refund any payment taken for items not sent.
- iOS users:
Make sure your Language & Region Settings are on Australia. You can access this by heading to your phone settings > JD App > Internationalisation > Selecting Australia. For a guide head to our App Promo Page On Site.
See a visual walkthrough on how to do this on iOS here.
Android users:
Make sure your device Language Settings are on English (AU). When opening the android JD Sports app, using the bottom navigation select "Shop", select “My JD” from the list. Within here is a "Settings" option and from the countries item, you can select Australia.
See a visual walkthrough on how to Make sure your device Language Settings are on English (AU) here.
- JD Sports Australia no longer ships to New Zealand. For New Zealand orders, head to jdsports.co.nz to place your order.
- You can use any of the cards listed below to pay for your order. You can also use PayPal to shop with us.
Visa, Visa Electron, Mastercard, Maestro, Apple Pay, PayPal, Afterpay, Klarna JD Sports Gift Cards.
We take security very seriously so rest assured when you enter any of your details they'll be safe with us.
- Yes. You can use JD Sports Gift Cards
- These cards are valid only at JD Sports stores within Austalia only. These Gift Card can be used as full or part payment for any goods being purchased in a JD Sports Australia store.
- For more information please see our terms and conditions page here.
- Yes. You can make an afterpay payment in-store through the Afterpay App.
- Most promotions apply automatically at checkout.
If you have a discount code or promotional code it has to be entered in the box which states ‘Enter Your Promo code', enter your promotion code and click the REDEEM button .
- A cookie is a small text file of letters and numbers that is used to distinguish you from another user and enables swift passage from one page to the next on our website.
For further information on why we use cookies and how to opt out, please visit our full Cookies Information page.
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