We hear you.
We’re seeing higher than normal order enquiries and delays right now — all driven by COVID restrictions. We know it’s frustrating.
Our warehouse sits inside an impacted LGA and we’re working under serious constraints. We’re asking for your patience while we process orders and get back to every query as fast as we can.
Why service levels are impacted
- All NSW and VIC stores are closed under Government restrictions — pushing online order volumes way up.
- Postal networks are experiencing significant delays, which affects your delivery times.
- Our main warehouse is in an impacted LGA. Warehouse and Customer Service teams are operating at stretched capacity.
- We offer an extended product range through global inventory. International shipping delays mean products take longer to arrive and may, in some cases, be cancelled beyond our control.
- We encourage a safe online environment and only remove abusive or offensive comments on our social posts.
We feel the frustration too — it’s a tough time for everyone. Please know we’re doing everything we can to manage these constraints and get you the best service and fire product you deserve.
